Troubleshooting LinkedIn Learning access

🎓 Accessing and Troubleshooting LinkedIn Learning (Saskatchewan Polytechnic)

This knowledge base article provides instructions for logging into your LinkedIn Learning account provided by Saskatchewan Polytechnic, along with troubleshooting steps for common login and security issues.

Account Connection and Profile Guide

LinkedIn Learning is designed to connect to your personal LinkedIn profile (if you have one). Connecting your organizational account to your personal profile allows for a more personalized learning experience.

Visual Guides: For a detailed, step-by-step process:
- Creating an Account/Profile: Refer to the Visual Guide to Creating a LinkedIn Learning Profile/Account.
- Connecting Your Accounts: Refer to the guide on Connect Your Learning Account to Your LinkedIn Profile.
Connecting Your LinkedIn Account

During the initial activation of your organizational LinkedIn Learning account, you will have the option to connect it to a personal LinkedIn profile for a personalized learning experience.

Benefits of Connecting Your Profile
You will receive a more personalized learning experience with course recommendations based on your job title, skills, and industry.
Your learning content will be discoverable within the LinkedIn.com experience (e.g., in your feed).
Privacy Note: When you connect your profile, only your learning data will be shared with your employer; no other data from your personal LinkedIn profile will be accessible or shared.

Troubleshooting Login and Security Check Issues

If you encounter a LinkedIn security check issue or login process, here's a quick fix:

The 10-Second Fix

Go to LinkedIn Learning.
In the email field, DO NOT enter your full email address.
Instead, type only our school domain: saskpolytech.ca
Click Continue. This should bypass the loop and take you directly to our school’s login page.

Why this works: This bypasses the personal account check and forces the browser to redirect immediately to your institution’s portal (SSO), which usually clears the security "loop."

Browser and General Fixes

Clear Browser Data: Clear your browser's cache and cookies.
Disable Protections: Disable any VPNs or browser extensions that might be interfering.
Try a Different Environment: Use a different web browser or a different device (like a desktop instead of a laptop, or vice versa).
Wait and Retry: If you have made too many failed attempts, you may need to wait until the next day to try again.

Further Assistance

Contact Support: If none of the troubleshooting steps resolve the issue, contact LinkedIn Support for direct assistance, as the issue may require their intervention.