Q. I am trying to access an online resource and my username and password is not working. What should I do?

Answer

Step 1: Check to see if you can log into mySaskPolytech with your username and password. If you are unsuccessful, you will need to re-set your password. You can reset your password online, call 1-888-733-5333, or email helpdesk@saskpolytech.ca

 

Step 2: If your username and password is working for mySaskPolytech, double check what login credentials are required.

 

If you see a login prompt as per below, use only your username and password (do not use @saskpolytech.ca after the username).

 

 

Or if you see a login prompt like this one, use your full email address and password (use @saskpolytech.ca after the username).

 

Lastly, if you see a login prompt like the one below, use only your username and password (do not use @saskpolytech.ca after the username).

 

If you you still are not able to login, please email digitalresources.library@saskpolytech.ca for help. Please include screen shots of your issue and note any error messages if possible.

  • Last Updated May 19, 2020
  • Views 14
  • Answered By Martine Morency

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