Q. Why do I receive an error message when clicking library hyperlinks in Office documents?

Error message: "Cannot locate the Internet server or proxy server"

Answer

This error occurs when Internet Explorer is not set as your default Internet browser, and you have added a library hyperlink in a Microsoft Office file (including Word, PowerPoint, and Excel). You may experience authentication errors trying to access these library hyperlinks via the Office document.

In order to fix this error, download and install the Microsoft support workaround file to your computer.

  • Last Updated Oct 19, 2018
  • Views 71
  • Answered By Glenda Goertzen

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