Q. Why do I receive an error message when clicking library hyperlinks in Office documents?

Error message: "Cannot locate the Internet server or proxy server"

Answer

This error occurs when Internet Explorer is not set as your default Internet browser, and you have added a library hyperlink in a Microsoft Office file (including Word, PowerPoint, and Excel). You may experience authentication errors trying to access these library hyperlinks via the Office document.

In order to fix this error, download and install the workaround file found on the following Microsoft support page (scroll down to "Here's an easy fix") to your computer.

  • Last Updated Sep 28, 2017
  • Views 62
  • Answered By Glenda Goertzen

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